You can conveniently make your purchase through our website.

Select the desired product in the shop.

Choose the variant and quantity, then add the item to your cart.

Go to your shopping cart, review its contents, and click “Proceed to Checkout.”

Sign in or continue as a guest, enter your shipping address, and choose your preferred payment method.

Confirm your order by accepting the terms and conditions and clicking “Buy Now and Pay.”

You will immediately receive an order confirmation with your order number via email.

If you experience any issues during the ordering process, please don’t hesitate to contact us by email or phone – we’ll be happy to help!

In this case, please contact our customer service team by email at contact@nutridome.co

We’ll be happy to check the current processing status of your order and confirm whether any changes are still possible.

Orders are usually prepared and shipped within 3–5 business days.

During special periods – such as holidays or major sales events – processing times may be slightly longer.

The order confirmation is sent via email to the address you provided during the checkout process.

If you haven’t received an email within 24 hours — and it’s not in your spam or other folders — please contact our customer service team by email at contact@nutridome.co

Please contact our customer service tea by email at contact@nutridome.co

We’ll be happy to check the current processing status of your order and confirm whether a cancellation is still possible.

On the page of each sold-out product, you’ll find a “Email me when available” button.

Click it and enter your email address.

As soon as the item is back in stock, you’ll automatically receive an email letting you know that you can place your order.

That way, you won’t miss the product’s return!

The invoice will be sent to the email address you provided during checkout — right after the order confirmation and before the order is shipped.

At Nutridome, you can choose your preferred payment method.

We accept the following options: credit card (Visa, Mastercard, or American Express), Apple Pay, Google Pay, PayPal.

For more information about the available payment methods, please click here: Payment methods.

In this case, please contact our customer service team by email at contact@nutridome.co

We’ll be happy to check the current processing status of your order and confirm whether changing the payment method is still possible.

Please contact us via our service email at contact@nutridome.co

We’ll be happy to assist you in completing your order successfully.

In the order summary, just before selecting the payment method, you’ll find the “Discount Code” field.

Enter your code there and click “Apply” — the discount will be automatically deducted from the total amount.

If your discount code isn’t working, please check whether you meet all the requirements for the discount — for example, the minimum order value or if the code cannot be combined with other promotions.

Also, make sure the code is entered correctly — watch out for uppercase and lowercase letters as well as unnecessary spaces.

If the discount still isn’t applied, please contact us — we’ll be happy to help!

Discount codes cannot be combined with other promotions or special offers.

Your order will be delivered conveniently via courier service. We work with reliable shipping partners to ensure your order reaches you quickly and safely.

The USA website does not offer direct international shipping.

However, if you want to place an order for delivery to another country, please visit the respective language version of our online shop.

You can find a list of supported countries at the bottom left of the homepage, in the website footer.

If you need to change your delivery address, you can use the courier service’s address redirect option.

Please contact the delivery service directly, provide your tracking number, and inform them of the new delivery address.

Please contact our customer service team by email at contact@nutridome.co

We’ll be happy to investigate what might have gone wrong and assist you further.

In most cases, the delivery drivers contact recipients by phone before delivering the package. However, we cannot guarantee this, as the courier is not obligated to do so.

Yes, shipping is free for orders over USD 95,99.

We accept complaints in writing via email at contact@nutridome.co or through the complaint form (available here: Complaint Form).

Please send the completed form along with the product to the following address:

Nutridome
ul. Gazowa 8
26-600 Radom, Poland

When submitting your complaint, please provide your order number or other identification details,

and include photos or a short video showing the product defect.

We process complaints within up to 14 business days. However, we always strive to respond and complete the process as quickly as possible.

If your delivery was damaged during transport, please create a damage report in the presence of the delivery driver.

This report serves as the basis for processing the complaint through our online shop.

You can submit a complaint within 7 days of receiving the shipment by contacting our customer service team in writing via email at contact@nutridome.co

You can return your purchase and cancel the contract within 14 calendar days from the date you receive the delivery.

You can find details about the return process and the return address in the “Returns and Complaints” section on our website.

The return form is available on our website at Return Form.

Simply download it, fill it out, and include it with your return shipment.

Nutridome

ul. Gazowa 8

26-600 Radom, Poland

It is sufficient to include the return form.

You may also add proof of purchase (e.g., an invoice or order confirmation), but this is not mandatory.

Yes, you can return an opened or used product.

However, please note that the consumer is responsible for any loss in value of the goods resulting from using the product beyond what is necessary to inspect its condition, characteristics, and functioning.

Unfortunately, it is currently not possible to send returns via cash on delivery.

The customer is responsible for the return shipping costs.

You can contact our complaint service by email: contact@nutridome.co

Click on the person icon at the top right of the website, enter your email address, and then open your inbox to receive a six-digit confirmation code.

Enter this code in the “Enter Code” field — from now on, you can confirm each login simply with the code sent to your email.

You log in to your customer account using a six-digit confirmation code sent to your email address.

A password is not required for logging in.

After logging into your customer account, click the profile icon at the top right and select “Profile” from the dropdown menu.

On the profile page, you’ll find fields to edit your address, phone number, and email address.

Make the desired changes and then click “Save” — the update will be applied immediately.

In this case, please contact our customer service by email at contact@nutridome.co